Version 2026-10
Provided directly by HTR Solutions Inc. You have one point of contact: HTR handles every claim, including any manufacturer claim. If a manufacturer's coverage is shorter, HTR covers the difference.
All periods run from the date installation is completed. Coverage takes effect when your contract is paid in full. Transferable to the next owner with written notice within 30 days of title transfer.
| Coverage item | Period | Coverage details |
|---|---|---|
| Installation workmanship | 25 years | Improper fit, air/water leakage caused by our installation, rough-opening insulation, exterior caulking and operation problems caused by our work. |
| Labour | 25 years | Labour to repair or replace any covered item, including removal, reinstallation and glass replacement, at no charge for that item's coverage period (up to 25 years). |
| Vinyl frame & sash (windows) | Limited Lifetime | For as long as you or a registered transferee own the home. |
| Sealed glass units | 25 years | Against seal failure (fogging/moisture between panes). Surface condensation is not seal failure. |
| Window hardware | 25 years | Locks, operators, hinges, rollers, balances and keepers. |
| Bug screens | 5 years | Bug screen coverage. |
| Patio door vinyl frame & sash | 25 years | Patio door vinyl frame and sash coverage. |
| Patio door rollers & locks | 10 years | Patio door rollers and locks coverage. |
| Entry door slabs (steel & fibreglass) | 20 years | Against warp, rot, rust and buckle. Fibreglass panel-warp coverage requires a multi-point lock. |
| Entry door system | 10 years | Frame, sill, weatherstrip and hinges. |
| Multi-point door locks | 10 years | Multi-point door lock coverage. |
| Painted finishes | 10 years | Painted finish coverage. |
| Stained finishes | 5 years | Stained finish coverage. |
This is a summary. Your signed contract contains the full HTR Limited Warranty and governs.
Tell us about your project and we'll show you your options — including financing and honest advice about whether any programs apply. No cost, no pressure.